Weather
Temperature
32.2°
French tunnel entrance apron
15.8°
Italian tunnel entrance apron
Mont Blanc Tunnel traffic
Weather
Temperature
32.2°
French tunnel entrance apron
15.8°
Italian tunnel entrance apron
Mont Blanc Tunnel traffic
Contacts, complaints and refunds
CONTATCTS
HQ and offices
(Monday to Friday: 8.00-16.30)
Registered office and offices Italian side
TRAFORO DEL MONTE BIANCO - GEIE
Piazzale Sud del Traforo del Monte Bianco
I - 11013 Courmayeur AO
Offices French side
TUNNEL DU MONT-BLANC - GEIE
Plate-forme française du Tunnel du Mont-Blanc
F - 74400 Chamonix
Contacts
Tel. +39 0165 890411 (Italian network) – +33(0)4 50555500 (French network)
Fax +39 0165 890591 (Italian network) – +33(0)4 50555591 (French network)
E-mail [email protected]
PEC [email protected]
TRAFORO DEL MONTE BIANCO - GEIE
Piazzale Sud del Traforo del Monte Bianco
I - 11013 Courmayeur AO
Offices French side
TUNNEL DU MONT-BLANC - GEIE
Plate-forme française du Tunnel du Mont-Blanc
F - 74400 Chamonix
Contacts
Tel. +39 0165 890411 (Italian network) – +33(0)4 50555500 (French network)
Fax +39 0165 890591 (Italian network) – +33(0)4 50555591 (French network)
E-mail [email protected]
PEC [email protected]
Traffic in real time
Phone
Tel. Italian network +39 0165 890411
Tel. French network +33 (4)50555500
Radio
ISORADIO FM 103.3
INFOTRAFIC FM 107.7
App
Mobility
Tel. Italian network +39 0165 890411
Tel. French network +33 (4)50555500
Radio
ISORADIO FM 103.3
INFOTRAFIC FM 107.7
App
Mobility
Tolls, subscriptions
Customer service
E-mail [email protected]
Tel. Italian network +39 0165 890537/36
Tel. French network +33 (0)450553937/36
Address
Traforo del Monte Bianco - GEIE
Piazzale sud del Traforo del Monte Bianco
11013 COURMAYEUR AO (Italia)
E-mail [email protected]
Tel. Italian network +39 0165 890537/36
Tel. French network +33 (0)450553937/36
Address
Traforo del Monte Bianco - GEIE
Piazzale sud del Traforo del Monte Bianco
11013 COURMAYEUR AO (Italia)
COMPLAINTS AND REFUNDS
Complaints, suggestions an opportunity for improvement
TMB-GEIE, on behalf of the Italian and French concessionary companies, attaches great importance to complaints and suggestions received, as significant indicators for identifying any reasons for Customer dissatisfaction, and for undertaking improvement action.
The complaint must include the following required information:
→ the user’s identifying information (first name, last name, contact information);
→ details of the trip (direction of the journey, date, and time of passage);
→ the reason for the complaint.
The most effective means of communication for sending complaints and suggestions is e-mail ([email protected]), which allows us to speed up response times and keep track of correspondence.
TMB-GEIE is committed to applying the following standards:
→ all complaints submitted in accordance with the proper procedure will receive a detailed response within 10 business days of receipt in 85% of cases; if you do not receive a response, please contact Customer Service:
Phone: +39 0165 890537/36 (Italian line)
+33 (0)4505539/37/36 (French line)
E-mail: [email protected]
→ communication to Customers about the corrective action undertaken to resolve in a precise way the poor service reported;
→ information via all the available channels of communication (toll collection booths, Information Offices, website, service charter, etc.) about the ways to send complaints and suggestions.
If it is not possible to communicate via e-mail, you can write a letter or call by phone the Customer service (addresses in the reference information here above).
Complaints and suggestions may be submitted in Italian, French, or English.
Complaints regarding the services offered at the rest area located on the Italian Tunnel entrance apron and at the Aosta and Passy regulation areas should be directed to the two concessionary companies, SITMB (www.sitmb.com) and ATMB (www.atmb.com).
The complaint must include the following required information:
→ the user’s identifying information (first name, last name, contact information);
→ details of the trip (direction of the journey, date, and time of passage);
→ the reason for the complaint.
The most effective means of communication for sending complaints and suggestions is e-mail ([email protected]), which allows us to speed up response times and keep track of correspondence.
TMB-GEIE is committed to applying the following standards:
→ all complaints submitted in accordance with the proper procedure will receive a detailed response within 10 business days of receipt in 85% of cases; if you do not receive a response, please contact Customer Service:
Phone: +39 0165 890537/36 (Italian line)
+33 (0)4505539/37/36 (French line)
E-mail: [email protected]
→ communication to Customers about the corrective action undertaken to resolve in a precise way the poor service reported;
→ information via all the available channels of communication (toll collection booths, Information Offices, website, service charter, etc.) about the ways to send complaints and suggestions.
If it is not possible to communicate via e-mail, you can write a letter or call by phone the Customer service (addresses in the reference information here above).
Complaints and suggestions may be submitted in Italian, French, or English.
Complaints regarding the services offered at the rest area located on the Italian Tunnel entrance apron and at the Aosta and Passy regulation areas should be directed to the two concessionary companies, SITMB (www.sitmb.com) and ATMB (www.atmb.com).
Refunds
In cases whereby mistake a higher toll has been paid than should been paid, TMB-GEIE, after checking the validity of the documentation produced, sees to reimbursement of the excess amount.
The refund request must include the following required information:
→ the user’s identifying information (first name, last name, contact information);
→ details of the trip (direction of the journey, date, and time of passage);
→ a copy of the toll payment receipt;
→ the reason for refund request.
Refunds are issued via bank transfer if the payment was made in cash or with a fuel card, or via a POS payment reversal if the payment was made by credit card or debit card
In cases where a 10/20 transit season ticket (non-personalised) has been lost, the Customer can go to the Reception Office and, by giving the identification number of the lost card, can obtain its cancellation and at the same time the issue of a duplicate with the remaining number of transits put onto it. For this purpose the Customer is advised to keep the payment receipt, or record separately the identification number of the card purchased.
The most effective means of communication for sending a refund request is e-mail ([email protected]), which allows us to speed up response times and keep track of correspondence.
These requests may be submitted in Italian, French, or English.
If you do not receive a response, please contact Customer Service:
Phone: +39 0165 890537/36 (Italian line)
+33 (0)4505539/37/36 (French line)
E-mail: [email protected]
Claims for compensation regarding the services offered at the rest area located on the Italian Tunnel entrance apron and at the Aosta and Passy regulation areas should be directed to the two concessionary companies, SITMB (www.sitmb.com) and ATMB (www.atmb.com).
The refund request must include the following required information:
→ the user’s identifying information (first name, last name, contact information);
→ details of the trip (direction of the journey, date, and time of passage);
→ a copy of the toll payment receipt;
→ the reason for refund request.
Refunds are issued via bank transfer if the payment was made in cash or with a fuel card, or via a POS payment reversal if the payment was made by credit card or debit card
In cases where a 10/20 transit season ticket (non-personalised) has been lost, the Customer can go to the Reception Office and, by giving the identification number of the lost card, can obtain its cancellation and at the same time the issue of a duplicate with the remaining number of transits put onto it. For this purpose the Customer is advised to keep the payment receipt, or record separately the identification number of the card purchased.
The most effective means of communication for sending a refund request is e-mail ([email protected]), which allows us to speed up response times and keep track of correspondence.
These requests may be submitted in Italian, French, or English.
If you do not receive a response, please contact Customer Service:
Phone: +39 0165 890537/36 (Italian line)
+33 (0)4505539/37/36 (French line)
E-mail: [email protected]
Claims for compensation regarding the services offered at the rest area located on the Italian Tunnel entrance apron and at the Aosta and Passy regulation areas should be directed to the two concessionary companies, SITMB (www.sitmb.com) and ATMB (www.atmb.com).
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