Temperature

20.2°
French tunnel entrance apron
19°
Italian tunnel entrance apron
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Languages

Contacts

HQ and offices

(Monday to Friday: 8.00-16.30)

Registered office and offices Italian side 
GEIE DEL TRAFORO DEL MONTE BIANCO  
Piazzale Sud del Traforo del Monte Bianco 
I - 11013 Courmayeur AO
 
Offices French side  Link a planimetria
GEIE DU TUNNEL DU MONT-BLANC
Plate-forme française du Tunnel du Mont-Blanc
F - 74400 Chamonix
 
Contacts
Tel. +39 0165 890411 (Italian network) – +33(0)4 50555500 (French network)
Fax +39 0165 890591 (Italian network) – +33(0)4 50555591 (French network)
E-mail geietmb@tunnelmb.com
PEC GEIE-TMB@pec.tunnelmb.com

Traffic in real time

Phone
Tel. Italian network  +39 0165 890411
Tel. French network +33 (4)50555500
 
Radio
ISORADIO FM 103.3
INFOTRAFIC FM 107.7

 
App
Mobility
Apple Store
Google Play

Tolls, subscriptions

Customer and tolls department
E-mail  clienti.geie@tunnelmb.com
Tel. Italian network +39 0165 890537
Tel. French network +33 (0)450553937
 
Address 
GEIE del Traforo del Monte Bianco
Piazzale sud del Traforo del Monte Bianco
11013 COURMAYEUR AO (Italia)

Complaints, suggestions an opportunity for improvement

The GEIE-TMB, on behalf of the Italian and French concessionary companies, attaches great importance to complaints and suggestions received, as significant indicators for identifying any reasons for Customer dissatisfaction, and for undertaking improvement action.
The most effective means of communication for sending complaints and suggestions is e-mail (clienti.geie@tunnelmb.com), which allows us to speed up response times and keep track of correspondence. The GEIE-TMB is committed to applying the following standards:
- response to complaints received by e-mail, in 85% of cases within 10 days of receipt;
- communication to Customers about the corrective action undertaken to resolve in a precise way the poor service reported;
- information via all the available channels of communication (toll collection booths, Information Offices, Internet site, etc.) about the ways to send complaints and suggestions.
If it is not possible to communicate via e-mail, you can write a letter or send a fax to the addresses in the reference information on the back cover.

Refunds

In cases where a toll has been paid in error in excess of the amount due, the MBT-EEIG, after checking the validity of the documentation produced, will refund the excess amount.
In case of loss of a 10/20 transit pass (not named), the customer can contact customer service (clienti.geie@tunnelmb.com) and, on presenting the payment receipt issued at the time of purchase or at least two transit certificates or even the credit card number with which the payment was made, can obtain the cancellation and the simultaneous free issue of a duplicate loaded with the number of transits remaining.
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